reading: the elements of user experience

The book had me at hello. This is the first paragraph of the first chapter:

Technology has been a part of our everyday environment for generations. It empowers us and it frustrates us; it simplifies and complicates our lives; it separates us and brings us closer together. But even though we interact with technology every day, we easily forget that technology products are made by people, and that someone, somewhere should get the credit when technology works well for us—or get the blame when it doesn't.

The elements of user experience by Jesse James Garrett, Adaptive Path founder